Online Registrar Management Service

As a local authority you need to grow, adapt and evolve with the ever-increasing demands of your citizens. Implementing technology that automates your processes will ensure better efficiency and can provide cost savings of up to 80%!

So how can you make these cost saving cuts but still increase your efficiency? By being more accessible to your citizens and allowing them to book online for services such as birth and death notices and notification of marriages. Increased accessibility allows you to do more with less and better for less.

Local authorities are facing very big and difficult challenges as they find their budgets being reduced and their spend priorities being changed. Throughout these budget cuts, the registrar services offered still need to be maintained - if not increased. Now more than ever authorities need to be innovative. Implementing and using a web-based, multi faceted event solution, such as evocos, will help you do this; enabling you to manage, monitor and control all services online through a fully functioning self service web portal.

Online Self Service Portal

• Reduce the reliance on call centres/telephone operators
• The majority of appointments can be booked online by citizens
• Reduce administration staff and costs
• Improve the level of service to your citizens
• Cope with surges in demand without the requirement for additional staff
• Avoid bottlenecks and sudden peaks in demand
• Appointments can be booked 24/7 avoiding the usual Monday morning rush
• Improve the diary management and efficiency of registrars
• Leverage the investment made in the existing website
• Provide relevant statistics and reports with ease
• Provide more for less and better for less

evocos’ online self service booking portal takes your citizens through the relevant appointment journey based on their personal requirements and criteria. Once an appointment has been booked, automated reminders, notifications and updates can easily be communicated to the citizens and/or registrar. The portal will mimic your existing website using your specific branding and domain URLs, providing the citizen with an intelligent workflow with a familiar and trusted look and feel.

Having the ability to book appointments online will greatly reduce the time spent on the phone which will radically reduce your cost per transaction. Allowing your citizens to self serve will eliminate the requirement for large numbers of telephone operators and will ensure your registrars time is being utilised efficiently and resourcefully.

An increasing number of local authorities are adopting intelligent workflows and automating their processes through the use of technology. Through this technology they are increasing the level of access to their services via their website, allowing their citizens to simply book an appointment (register a birth or death or a marriage notification) at their convenience, increasing the efficiency of the service offered whilst reducing the cost to the local authority.

Contact evocos Online Self Service Portal Team

Contact the evocos online self service portal team to discuss your registrar requirements, email us on events@evocos.com or call us on 0800 369 8677.